Support For Your WordPress site!
iWebCrafter’s SiteCare is a comprehensive monthly maintenance and security monitoring service keeps your WordPress website running at an optimum performance level. We do not outsource our support, so you can rest assured the work is done here in the USA. You can also reach us by phone or email!
What's Included in SiteCare
Full Site Audit
First things first. After backing up your website, we will take an in-depth look at your site and fix any minor issues we find. If there are problems with your site that are outside of our SiteCare Plan, we will contact you to discuss options that will help to resolve those issues. We will then update your WordPress core files, your theme, and plugins to the latest versions to ensure your website is safe, functional, and fast.
24/7 uptime monitoring
Monitoring website uptime is very important to the success of your website.
WordPress Core, Theme & Plugin Updates ensure your WordPress website is kept current.
Monthly reports will keep you informed on the updates to your site as well as the health of your website.
Cloud backups (daily)
With SiteCare you will get efficient, secure, cloud backups every day.
Always On, Helps to Prevents hacks, security breaches, & malware.
If a crisis come up, we will be here to help solve your issues so that your website stays online.
SiteCareSmall Business Websites
- 60 Minute Fixes
- Weekly Updates
- 24/7 Monitoring
- Monthly Reports
- Security Monitoring
- Daily Cloud Backups
SiteCare +Everything in SiteCare, Plus!
- Priority Support
- Hack Prevention
- Malware Removal
- Image Optimization
- Speed Optimization
- 60 (more) Minute Fixes
Frequently Asked Questions
It's hard to talk about what's not included with SiteCare without bringing up what is included. Please note that SiteCare is not insurance. It is, on the other hand, the monitoring and preventive maintenance for your website, with the goal of keeping it running safely and smoothly.
SiteCare does not cover development tasks that are unrelated to preventive maintenance. For example, if you need a "new" plugin added to your website, or if there is a major upgrade to one of your WordPress plugins, or to your WP Theme that would require extra development time for us to work on, then this extra time would not be covered under SiteCare.
Similarly, if your website were to crash because of some type of database corruption, yes, that really happens, then this likewise would not be covered under any of our SiteCare Plans. The one exception is that if your website gets hacked, then with the SiteCare Plus plan, we would either remove the hacked malware if we can, or we would replace your website with the most recent working version of a backup of your site.
The main point as to what is not included with SiteCare would be anything that is not listed in the Plan Details shown on our website.
In the case where development time is required to resolve a support issue, we can always offer you solutions needed to perform tasks on your site that are not covered, and you can then purchase Support Blocks of time from us to receive additional development time for us to work on your website.
To recap, SiteCare is not insurance; it is monitoring and preventive maintenance and backing up of your site that can save a total loss of your site in certain situations.
Once you have SiteCare, your worries are mostly over!
After backing up your website, we will take an in-depth look at your site and fix any minor issues we find. If there are problems with your site that are outside of our SiteCare Plan, we will contact you to discuss options that will help to resolve those issues.
The next steps will be for us to install and configure up a premium plugin for security monitoring, and a 24/7 uptime monitor. Then we will update WordPress as covered under SiteCare.
You can rest assured that we will be taking care of your site so that you can get back to what you do best.
WordPress's core files must be kept updated to the latest version to keep your website safe and running smoothly. We will also perform minor updates to your WP theme.
For major theme updates, we will contact you to provide information on how vital those updates may be and we will discuss options so that you continue getting the best use of your selected WP theme.
Major theme updates may require extra time not included in our SiteCare plans and could require additional fees. In that event, we will contact you first on how to best proceed. The same is true for certain premium plugins that you may have installed on your site.
If a vulnerability exists in any of the plugins, we will work with the developers to obtain an update if they have one, or if one is not available, we will contact you to discuss options on how to keep the same functionality on your site minus the danger of having an outdated or compromised plugin.
Websites are living documents and benefit from keeping your content up to date for your website visitors.
Updates to the content on your website will almost always help with your Search Engine Ranking and can improve your overall website traffic.
With SiteCare, you will receive 60 minutes each month for any content updates you need for your website.
Note that our Weekly software updates do not use up any of the time from your Free 60-minute Fixes.
SiteCare Plus also gives you an additional 60 minutes for a total of 2 hours of development time.
The 60 minute fix time does not roll over to the next month, so please don't hesitate to request updates to your website every month.
You can use our support request form to obtain the quickest support possible for updates that you want us to perform on your site.
We guarantee that we will do whatever we can to keep our clients happy.
Because of the time investment in working on a website to keep it updated, and the time involved in maintaining it, we do not offer refunds. That said, there is no long term contract to sign with our service, and you are free to cancel at any time.
We hope we make that over the top impression and that we will be part of your team for a long time to come!
SiteCare will help prepare your site for obtaining more traffic, but SiteCare does not include any Search Engine Optimization (SEO).
SEO is a very involved part of a more critical marketing strategy that every website should have in its armory!
SEO is a verb and requires action if it is to count for anything. You can bet your rival competitors know this and are taking steps to capture business that you would instead have come your way.
We are Experts in Search Engine Optimization and would be happy to talk to you about our SEO services and how we can help you benefit by implementing a sound SEO strategy.
If you contact us regarding a support issue, or if we are made aware of an issue on your site from the 24/7 monitoring we do, we will audit your website to determine what, if any, problems may exist.
If we find issues that are not covered under your SiteCare plan, we will contact you to discuss options to get your site working again so that any downtime can be mitigated.
If any website issues are covered under your SiteCare Plan, we will expedite support to resolve any issues.
With SiteCare Plus, we have got you covered around the clock (except, during feeding and rest time), and we will expedite any support issues that your site is experiencing to limit downtime to your website.
If you have an active SiteCare Plus plan, we got your back!
In the unlikely event, with SiteCare Plus that your website gets hacked, we’ll work overtime to remove any malware, and if needed, we will restore your website from the last clean backup that we have of your website.
If you do not have a SiteCare Plus plan with iWebCrafter, we are happy to look at your website and then discuss how we may be able to restore your website to its normal operations.
Contact us and we will be happy to talk to you about how we can save you money if you have more than one website.