What is a Support Block?
Unlike typical support contracts, a Support Block is a block of time that can be applied toward a wide variety of services that we offer.
After each support session, you will receive a statement indicating the type of work performed, the amount of time used, and the time remaining on your account. Please note: Support time is billed in 15-minute increments.
Support Blocks are not meant to be used for large projects. If you have a project that could take an hour or more for us to complete, please contact us first and we can offer you different options for how we can best serve your needs.
Use support blocks for; Consultation • Training • Update WP plugins • Updating Webpage Content • Update Images, Install and configure a WordPress Plugin • Configure eMail accounts, and more…
- Unused Time is valid for up to 90 days.
- Support Time is not transferable.
- 100% Satisfaction guaranteed.
Frequently Asked Questions
Yes, we accept Paypal as well as all major credit cards. To pay us via Paypal click here and enter the total amount for the number of support blocks you wish to purchase. After we receive your payment we will send you a receipt with the number of hours of support time you have ordered and total time available on your account.
We strive to make an over-the-top impression with every task we perform and our work is not completed until we both agree that we have met your expectations. Because of the time investment in working on different tasks, we are not able to offer refunds on our support block purchases.
We love quick fixes. That said, fifteen minutes is the minimum time we allocate to a project. We invoice all of our tasks in 15-Minute increments. If you have a quick fix that you need us to attend to urgently, you can purchase a single support block.
Any time remaining on your account from tasks you submit to us will be reflected on your statement after the completion of your project. Support Blocks are valid for up to 90 days from the date purchased.
If you have a task that is going to take more than 15 minutes to perform, we will email you an estimate of how much time we would generally need to work on the task as described to us. Our goal is to have an open discussion with our clients and to keep the fees for our work to a minimum.
Please note that Support Blocks are not meant to be used for larger projects that would normally require a proposal to be negotiated with our clients. If you have a project that needs to be done that you think might take more than an hour of our time to complete, please contact us first and we can offer you different options for how we can best serve your needs.
Glad you asked! We use HARVEST time tracking software to keep track of the time we spend on every project we work on.
Start and stop timers allow us to keep accurate time details for every task or project we work on so you can rest assured you are only being billed for the actual time we work on your project.
Note: iWebCrafter does not store Credit Card information on this site. All transaction data is maintained by our payment partner at Stripe.com or through your Paypal account. Your information is safe and all data is transmitted over a 100% secure connection. Please contact us if you have any questions, comments, or concerns.